Job Description
Job Title: Harley-Davidson Service Technician Location: Fredericksburg, VA, 22408 Summary Description Repair, customize, maintain and or overhaul both customer and dealer owned motorcycles while maintaining excellent quality and high technical efficiency. We Offer: -Competitive Pay -Ongoing professional training -Excellent benefits package including
- Medical
- Dental
- Vision
- Life, Long Term Disability, Critical Illness, Accident Insurance
- Legal Shield
- 401(k) and profit-sharing plan with employer match
- Paid Holiday, Sick and Vacation
Responsibilities
- Accept work assignments from Service Adviser and or Service Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair and customization work in accordance to motor companies and dealership specifications.
- Notify Service Advisors of any additional work needed or of any delays in expected completion as soon as they become know so that customer can be notified of the delay
- Keep customers vehicles clean and treated with respect
- After work is finished ensure proper notation of work performed on work order and ensure paper work is returned to Service Adviser for completion and close out.
- Keep work area as clean as possible and assist co-workers with maintaining shop cleanliness.
- Assist Service Advisers with communicating with customers, test riding, or any other issues which will help ensure customer satisfaction.
- Maintain technical qualifications (PHD and or others) by completing any necessary training programs assigned to you by the Service Manager.
Requirements
- Completion of factory training program such as MMI or equivalent work experience.
- Provide prompt, dependable, high quality, vehicle service to external and internal customers.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
- Minimize come-backs and deal with them professionally, promptly, and satisfactorily when they do occur.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Maintain clean efficient facilities at all times
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